If Member ID card includes the Cigna logo, do not proceed.

Please call 844-580-2474, select Option 4, and then Option 1 to continue.

Please be advised that the standard turnaround time for prior authorization requests is 5–7 business days.

To avoid delays in processing, we kindly request that you:

• Upload all pertinent medical records at the time of submission.
• Do not submit handwritten medical records, as these will not be accepted.
• Retain a copy of the Case ID # provided upon submission for your records and future reference.

Incomplete documentation or missing records may result in processing delays or denial of the request.

Thank you for your cooperation.